Refund policy

Returns and refunds

Premium Outlet Co. is operated by Paramim Industries LLC. For help with an order or return, email hello@premiumoutletco.com.

14-day return window

Request a return within 14 days of delivery. Non-defective items must be new, unused and in their original packaging, with all included components. Please include your order number and the item you would like to return.

Return shipping

Customers pay return shipping for non-defective returns. Contact us before sending an item back so we can provide return instructions and the correct return address.

Defective, damaged or incorrect items

If your item is defective, arrives damaged or is not what you ordered, contact us with your order number and a description of the issue. Photos can help us assess the problem. The new-and-unused requirement and customer-paid return shipping do not apply to defective items; we cover the return shipping for a confirmed defect or an error with your order.

Refunds

After receiving and inspecting your return, we will email you with the outcome. Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the refund.

This policy does not limit any rights you may have under applicable consumer law.